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IT Support Analyst

City of London, London Permanent
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about the role

IT Support Analyst - up to £35,000 + up to 12% bonus - London

Cititec have partnered with a global real estate firm who are looking for an IT Support Analyst to join their Technology Services team. In this role, you will be responsible for resolving support requests as well as providing 1st and 2nd line support.

As this role is vital to the firm and to be the face of the IT Support team, it requires the successful candidate to be in their Central London office 5 times a week.

The successful candidate will also be tasked with diagnosing & solving both hardware and software incidents, escalating incidents where necessary, configuring new IT equipment, and system upgrades.

Experience required:

  • Experience successfully providing 1st & 2nd line support
  • Experience with Microsoft Office (including SharePoint & MS Teams)
  • Ideally to have experience with Windows servers up to 2012
  • Experience with Active directory and knowledge of Azure Active Directory
  • Networking devices including routers, firewalls, WAPs and switches
  • To be ITIL aware and to follow relevant policies and procedures
  • To have great written and verbal communication skills
  • Great customer services skills
  • Having experience working in either a real estate/property management on investment management company is useful but not essential

More incentives include the opportunity to travel abroad to other offices as well as providing training for certifications.



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