When you’re hiring, you’ve got a lot of plates to balance. Often you’re preoccupied with managing existing workloads, struggling to squeeze in interviews and wondering where that dream applicant may be hiding.

You’re looking for experience, drive, charisma and a commitment to helping your business achieve its next stage of growth. In the midst of all these important factors floating around - one is often forgotten. Emotional intelligence.

You might wonder why it’s at all relevant for your business. Maybe you’re used to hiring experienced, seasoned professionals who have been there, done that and even got the t-shirt.

But emotional intelligence is a key attribute in talented individuals that your business can harness and use to thrive. Here’s why.

What is emotional intelligence?

Emotional intelligence is the art of understanding your emotions and the impact your decisions can have on other people. Both in your personal life and work life, it’s the internal process that helps shape who you are as an individual.

Not understanding your emotions isn’t an inherently awful thing. But it can cause problems. Someone with a lack of emotional intelligence will often be difficult to manage, cause disruption within teams or make rash decisions that impact others as well as themselves.

Emotionally intelligent individuals have a deeper understanding of themselves and others around them. They’re often able to build relationships with people around them more easily than others and offer communication that’s open and honest whilst remaining measured.

What does it have to do with hiring?

Every business will have different priorities. But one thing should be non-negotiable. And that’s finding the right employee.

The knowledge and expertise required for roles in the modern day are always changing. With the technological revolution well underway, roles that were traditionally in-person have now moved online. This means the nature of these roles, and the skills required to fill them, are changing drastically.

If you’re hiring based entirely on skillset, this may affect you. If you’re hiring solely on personability, this may affect you. Basically, it’s important to anyone hiring for any role.

It’s becoming harder and harder to pin down what attributes are most valuable for any given role. But the importance of workplace culture is growing. Finding a staff member who fits into your team with an acceptable level of experience, desire to grow and commitment to learning can benefit your organisation to no end.

How it could impact your organisation

Picture the scene. You’ve hired the perfect candidate on paper. Fresh out of university, with plenty of experience as an intern and they interviewed really well. A job well done, right?

Not quite. They join your team and instantly don’t match the culture you’ve worked so hard to build. Two months down the line, they’ve found another job and you’re left short-staffed, out of pocket and down on your luck. Morale is down and your team are working extra hard.

Nobody wants that.

Whilst there’s no foolproof way of hiring, the right talent partner can vet candidates and test them against metrics that give you a better understanding of them as a person, not just an employee. This means you can get excited about a new staff member who ticks all the boxes and wants to be a part of your culture.

Difficult situations always arise in the workplace now and then. However, time and effort can be saved when you've got a team that shares a high degree of emotional intelligence. This is because emotionally intelligent workers generally avoid conflict with one another and provide a more positive atmosphere in the workplace that reduces the likelihood of disputes.

How you can spot emotionally intelligent candidates


There’s no tried and tested method for discovering emotionally intelligent candidates. Sometimes, you won’t know until you’ve spent plenty of time with your new employee and got to know them better.

If you’re hiring yourself, it can be hard to spot. But there are some telltale signs you can watch for.

Body language
They will be confident but relaxed. A firm handshake and plenty of eye contact throughout their interview.

Considered answers
No rushed or clearly pre-prepared answers. They’ll think carefully and respond in their own time with the right answer.

Good communication
They’ll be honest and confident, friendly and immediately approachable. This is a great asset when in a customer-facing role.

What should you prioritise?

Up until a few years ago, most recruiters and talent agencies would just be looking for the most experienced candidates, irrespective of their personality, their suitability for the workplace and how long they’d stick around.

We’re happy to say that was never us. And we’re also happy to say that many others are now following in our footsteps, too.

Experience is still important when you’re looking for staff. That is obvious. But, if you’ve got a talented candidate showing emotionally intelligent traits and a desire to learn, then they are often even more valuable than experienced candidates.


If employees feel understood and valued by managers and colleagues, they are more likely to be happy at work. This then produces better work that your clients love, ensuring your employees are brand ambassadors that you'll want to shout about.

Let us help you hire the right candidate for your business

We know - we make it sound so easy to find the right candidate. The truth is - it’s not. But when you partner with a talent agency like Cititec, it can be.

We’ve helped countless companies find the talent they’re missing by creating an ideal candidate and taking care of the hiring process that finds them. All the while, you get to focus on preparing your business for the next chapter with your new staff.

Talk to a member of our team and learn why we’re trusted by hundreds of clients all over the world, and discover what we can do for your business.

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